This year’s Rising Medical Workers’ Compensation Benchmarking Study will examine two new industry differentiators.
Now in its eighth year, the research gathered will provide insight about “how claims organizations are addressing the priorities and challenges identified by frontline claims staff in the study’s 2019 survey. Industry opportunities identified by the 1,200-plus frontline participants include greater initial and ongoing training, better understanding of advocacy-based claims models, enhanced technology utilization to reduce administrative burden, and increased consideration of benefits revealed as most valuable to them.
“The 2020 study will also examine the impact of COVID-19 on workers’ compensation claims management. This new line of inquiry will 1) assess how the pandemic is affecting claims operations, and 2) discover the differentiating practices used by high performing organizations to support employers, injured workers, and claims staff during this extraordinary time.”